Satisfied Customer

I highly recommend Performance Heating and Cooling. As an Energy Savings Agreement (ESA) customer of Performance I have always been pleased with the courteous customer representatives, prompt service, and knowledgeable service technicians. I have been a satisfied customer for over 15 years and look forward to having Performance take care of any heating and cooling needs that may arise.

Joseph G., Wilson NC

Very Impressed

My new air conditioner is doing great. I want you to know how much I appreciate the service Performance has given me all these years. I was very impressed with the ones who were here. They were so nice and worked hard.

Joy W., Wilson NC

Put me at Ease

Thank you so much for sending your technician to service my heat pump. I was most impressed with his knowledge and demeanor. He was very prompt and extremely courteous. He listened to my concerns and then addressed each one. He used language and terms that I could understand. By the time he was finished, I had a great feeling of satisfaction. I felt that all my concerns had been addressed. He put me at ease and I was pleased with the job he did for me.

Blessin V., Wilson NC


I am writing to you to express our thankfulness for the concern that your technician showed this past Monday. We were scheduled for our routine maintenance check and quite frankly I almost rescheduled because of the heavy rain. Thank fortune that I did not cancel because your technician brought a serious chimney leak to our attention that we would have never known about until considerable damage had occurred. We are very appreciative of his alertness to the potential problem and bringing it to our attention. He could have just as easily walked away without mentioning the problem, as it really was not part of his job.

Patricia, Wilson, NC

Answered all my Questions

Your Technician was out to do our “ESA”(Energy Savings Agreement) today. He was so nice, knew what he was doing, answered all my questions, and removed his shoes before entering the house.

Mrs. Burnette, Wilson, NC

Very Knowledgeable

Our Technician was very thorough in all categories of his checking our units. Very knowledgeable young man and courteous. Thank you!

Ashton W., Wilson, NC

Look Forward to a Long Relationship

Your Service Manager and his team installed a new unit for us yesterday, and I have never seen such efficiency as demonstrated by these folks. They were on time, courteous, and everything seems to have worked out great. I thank them again for their great service, and we look forward to a long relationship! Also, I shall be spreading the word to my friends and neighbors, and you all will probably be hearing from them! Thank you all.

George B., Wilson, NC

By the time [the service technician] was finished, I had a great feeling of satisfaction. I felt that all my concerns had been addressed. 

Blessin V.